Shipping Policy
At Ceruvio, we are committed to delivering your order with care, clarity, and reliability.
Order Processing
- All orders are processed within 1–3 business days (Monday–Friday).
- Orders placed on weekends or holidays will be processed the next business day.
- Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Timeframes
- United Kingdom: 5–8 business days
- International: 7–12 business days
Please note: Shipping times are estimates and may vary depending on your location and external factors.
Shipping Costs
- Shipping costs are calculated at checkout based on your location.
- Promotional free shipping offers may apply from time to time.
Delays
While we strive for timely delivery, delays may occur due to:
- High order volumes
- Customs processing (for international orders)
- Carrier disruptions beyond our control
Ceruvio is not responsible for delays once the package has been handed to the courier.
Incorrect Address
- Please ensure your shipping details are correct at checkout.
- Ceruvio is not responsible for orders shipped to incorrectly entered addresses.
- If you notice an error, contact us immediately at support before the order is dispatched.
Lost or Missing Packages
- If your tracking shows delivered but you haven’t received your package, please check with neighbours or your local courier first.
- If the issue persists, contact us within 7 days of delivery confirmation, and we will assist you in resolving the matter.