Refund & Return Policy

Your satisfaction is important to us, and we aim to make returns simple and fair.

Return Window

• You may request a return within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return:

• Items must be unused, unopened, and in original packaging
• Items must be in the same condition as received
• Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened wellness or health-related products
• Personal care items once unsealed
• Gift cards or final sale items

Refunds

• Once your return is received and inspected, we will notify you of the approval status.
• Approved refunds will be issued to your original payment method within 5–10 business days.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 7 days of delivery
• Provide photos of the issue for faster resolution
  We will arrange a replacement or refund at no additional cost.

Wellness Disclaimer

Ceruvio products are designed to support general wellness. Results may vary, and products are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a healthcare professional if needed.